Terms of Service

These Terms of Service (“Terms”) are a contract between you and Bugtrak (“we”, “us”). If you use the Service on behalf of an organization, you represent that you have authority to bind that organization, and “you” includes that organization.

If you do not agree to these Terms, do not use the Service. Our Privacy Policy describes how we handle personal information.

Bugtrak provides tools for issue tracking, collaboration, messaging, automation, analytics, and related workspace features. Features may change over time. We may add, modify, or discontinue functionality with reasonable notice when practical.

• You must provide accurate account information and keep it updated
• You are responsible for activity under your account and for safeguarding credentials
• You must be old enough to form a binding contract in your jurisdiction (and at least 16 where applicable)
• Notify us promptly of unauthorized use of your account

Your content. You retain ownership of content you submit to the Service (“Customer Content”), including issues, comments, files, and messages. You grant us a limited license to host, process, transmit, display, and back up Customer Content solely to operate and improve the Service.

Workspace administrators. Workspace owners and admins control membership, roles, and many settings. They may access, export, or delete workspace content consistent with product features. You are responsible for your organization’s use of the Service and for obtaining any consents needed from end users.

Acceptable content. You must not upload content that is unlawful, infringing, malicious (including malware), or that violates others’ privacy or rights.

You agree not to:

• Break the law or encourage others to do so
• Probe, scan, or attack the Service or other users’ accounts
• Circumvent rate limits, access controls, or security features
• Reverse engineer the Service except where permitted by law
• Use the Service to spam, harass, or distribute malware
• Resell or sublicense the Service without our written permission
• Misrepresent your identity or affiliation

We may suspend or terminate access for violations, risk to the Service, or non-payment (if applicable).

Parts of the Service may be offered free of charge. We may introduce paid plans, change pricing, or change free-tier limits with notice where required. If you purchase a paid plan, you agree to pay fees as described at purchase and authorize us (or our payment processor) to charge the payment method you provide. Taxes may apply.

The Service may integrate with third parties (for example authentication, email, hosting, or webhooks you configure). Your use of third-party services is subject to their terms. We are not responsible for third-party services you enable or destinations you send data to (including public forms and outbound webhooks).

We and our licensors own the Service, including software, branding, and documentation. These Terms do not grant you any rights to our trademarks or the Service except the limited right to use the Service as allowed under these Terms.

If you provide ideas or suggestions, you grant us a perpetual, royalty-free license to use them without obligation to you.

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, BUGTRAK AND ITS SUPPLIERS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA, OR GOODWILL. OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATED TO THE SERVICE WILL NOT EXCEED THE GREATER OF (A) AMOUNTS YOU PAID US FOR THE SERVICE IN THE 12 MONTHS BEFORE THE CLAIM OR (B) ONE HUNDRED US DOLLARS (US $100) IF YOU USE ONLY A FREE PLAN.

You will defend and indemnify us against claims arising from your Customer Content, your use of the Service, or your violation of these Terms or applicable law, except to the extent caused by our willful misconduct.

You may stop using the Service at any time. We may suspend or terminate access if you violate these Terms or if we discontinue the Service. Provisions that by nature should survive (including ownership, disclaimers, limitations, and indemnity) will survive termination.

We may update these Terms from time to time. We will post the updated Terms on this page and revise the “Last updated” date. Continued use after the effective date constitutes acceptance of the updated Terms, except where applicable law requires additional consent.

These Terms are governed by the laws of the State of Delaware, USA, without regard to conflict-of-law rules, unless mandatory consumer protections in your country apply. Courts in Delaware will have exclusive jurisdiction, except where prohibited.

Questions about these Terms:

legal@bugtrak.in

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